PRIVACY POLICY AND COOKIES
The Isle of Wight Literary Festival respects your privacy and will protect personal information we hold about you.
Booking tickets to events and purchasing online is quick, easy, convenient and safe.
We make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.
We collect two types of information:
1) Personal information like your name, address, telephone number, age, and email address and any other information that you provide to us when you register with us when you make an enquiry, purchase or provide feedback.
2) Information that does not identify you, but which relates to your use of isleofwightliteraryfestival.com such as the pages visited on our website and the dates and times of your visit. We use cookies. (For more information see our Cookies Policy below).
PROTECTING YOUR INFORMATION
Your information is stored on secure servers in the European Economic Area (‘EEA’). If we do store outside the EEA area, we will put appropriate controls in place to ensure your information is protected.
You are responsible for ensuring that your information is accurate and kept up to date, and once registered on the website you can log on and update your contact details at any time.
All website data is stored on UK web servers provided by Siteground: Terms & Policies
USING THE INFORMATION YOU HAVE PROVIDED
We use your Information for the purposes of:
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Contacting you (by email or post) with newsletters and information about future events. Please note that this will only be done if you have opted in to receive email communication. You can notify us at any time if you do not wish to receive these messages by clicking on the ‘UNSUBSCRIBE’ link or by contacting us. It can take up to 72 hours for our systems to update the change.
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We may conduct promotions, competitions or prize draws that you enter using the website, or via social media.
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We may invite you to complete surveys or provide us with feedback.
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Monitoring visitor traffic on our website and conducting analysis on the performance of our website so that we can make improvements.
Email communications are provided by Campaign Monitor: Privacy policy
PROVIDING SECURITY ON YOUR INFORMATION
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
CREDIT CARD INFORMATION
If you choose a credit card payment to complete your purchase, the information is encrypted and transmitted using secure socket layer technology (SSL/TLS). The payment provider Stripe, Inc. will process and store your credit card data. Your credit card details are not stored on our server.
Payment data is is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment gateways used on this website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Payments are processed by Stripe Inc: Privacy Policy
CHANGES TO THIS POLICY
We improve our website on an ongoing basis so there may be developments in how we use your data. All development will be notified to you in this policy. Your continued use of our website will signify that you agree to the changes.
COOKIES
This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.
These cookies are set when you submit a form, login or interact with the site using our payment facilities. We also use some non-essential cookies to anonymously track visitors.
To control third party cookies, you can adjust your browser settings.
By using our site you accept the terms of our Privacy Policy as set out above.
THE BENEFITS OF COOKIES
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help:
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Make our website work well
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Improve the speed/security of the site
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Allow you to share pages with social networks like Facebook
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Continuously improve our website for you
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Make our marketing more efficient
We do not use cookies to:
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Collect any personally identifiable information (without your express permission)
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Collect any sensitive information (without your express permission)
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Pass data to advertising networks
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Pass personally identifiable data to third parties
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Pay sales commissions
GRANTING US PERMISSION TO USE COOKIES
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
We use cookies to make our website work including making our shopping basket and checkout work.
There is no way to prevent these cookies being set other than to not use our site.
Social website cookies
So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
ANONYMOUS VISITOR STATISTICS COOKIES
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
Cookies we use:
__ga – Google Analytics
__gat – Google Analytics
PHPSESSID – Session Cookie
woocommerce_cart_hash – Stores shopping cart data
woocommerce_items_in_cart – Stores shopping cart data
wp_woocommerce_session_ – Stores user session id for cart
TURNING COOKIES OFF
You can switch off cookies by adjusting your browser settings to stop accepting cookies. Doing so may limit the functionality of most websites as cookies are a standard part of modern websites.
If you are concerned about spyware consider using anti-spyware software that automatically deletes cookies considered to be invasive.
TERMS AND CONDITIONS
GENERAL TERMS
INFORMATION
We take every care to ensure that the descriptions of the items we sell via isleofwightliteraryfestival.com are correct at the time of publication. However, specifications and descriptions of items on this website are not intended to be binding and are intended only to give a general description.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should not place an order and should contact us in order that we can seek to resolve your concerns.
By placing an order via this website you are making an offer to IWLF to purchase the items detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract for the sale of our items will only exist once an order has been accepted, processed and dispatched to you.
Your debit/credit card will be authorised and charged at point of sale. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. We do not guarantee the availability of any tickets, goods or permits which may from time to time be offered on our website.
CLAIMS
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Non-receipt: Any claim for the non-receipt of items must be made in writing within a maximum of 14 days from the date of purchase. Claims made after this date will be accepted only at our discretion and we will be under no obligation to do so.
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Errors and omissions: Customers should check all tickets and permits immediately for shortages, or incorrect information. The buyer must inform us in writing, within 14 days of the date of delivery. Claims made after this date will be accepted only at our discretion and we will be under no obligation to do so.
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Claims for labour charges or consequent losses will not be accepted under any circumstances (of which, see further below).
PRICING, PAYMENT & TAXES
We are unable to supply items on a sale or return basis.
We accept online payment through Payment provider Stripe Inc, who process transactions in a secure environment by Visa, MasterCard, Visa Debit and Visa Electron. All transactions are shown in pounds sterling (£).
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the then-prevailing rate.
Payment in full is required before goods, tickets or permits will be allocated.
CANCELLATIONS AND REFUNDS
Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled.
A refund is due should an event be cancelled or rescheduled due to circumstances beyond our control in which case the following terms apply:
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We will make a refund within 14 days.
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Customers who have paid by credit or debit card will have the same card credited. We will not make refunds to a third party or issue cash or credit notes in lieu.
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We operate an exchange policy.
