Privacy & Cookies

IWLF respects your privacy and will protect personal information we hold about you.

Booking tickets to events and purchasing online is quick, easy, convenient and safe.

We make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

We collect two types of information:

1) Personal information like your name, address, telephone number, age, and email address and any other information that you provide to us when you register with us when you make an enquiry, purchase or provide feedback.

2) Information that does not identify you, but which relates to your use of isleofwightliteraryfestival.com such as the pages visited on our website and the dates and times of your visit. We use cookies. (For more information see our Cookies Policy below).

 

Protecting your information

Your information is stored on secure servers in the European Economic Area (‘EEA’). If we do store outside the EEA area, we will put appropriate controls in place to ensure your information is protected.

You are responsible for ensuring that your information is accurate and kept up to date, and once registered on the website you can log on and update your contact details at any time.

All website data is stored on UK web servers provided by Siteground: Terms & Policies

 

Using the information you have provided

We use your Information for the purposes of:

  • Contacting you (by email or post) with newsletters and information about future events. Please note that this will only be done if you have opted in to receive email communication. You can notify us at any time if you do not wish to receive these messages by clicking on the ‘UNSUBSCRIBE’ link or by contacting us. It can take up to 72 hours for our systems to update the change.
  • We may conduct promotions, competitions or prize draws that you enter using the website, or via social media.
  • We may invite you to complete surveys or provide us with feedback.
  • Monitoring visitor traffic on our website and conducting analysis on the performance of our website so that we can make improvements.

Email communitcations are provided by Campaign Monitor: Privacy policy

 

Providing security on your information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Credit Card Information

If you choose a credit card payment to complete your purchase, the information is encrypted and transmitted using secure socket layer technology (SSL/TLS). The payment provider Stripe, Inc. will process and store your credit card data. Your credit card details are not stored on our server.

Payment data is is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment gateways used on this website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Payments are processed by Stripe Inc: Privacy Policy

 

Changes to this policy

We improve our website on an ongoing basis so there may be developments in how we use your data. All development will be notified to you in this policy. Your continued use of our website will signify that you agree to the changes.

 

Cookies

This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.

These cookies are set when you submit a form, login or interact with the site using our payment facilities. We also use some non-essential cookies to anonymously track visitors.

To control third party cookies, you can adjust your browser settings.

By using our site you accept the terms of our Privacy Policy as set out above.

 

The benefits of Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help:

  • Make our website work well
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

 

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

We use cookies to make our website work including making our shopping basket and checkout work.

There is no way to prevent these cookies being set other than to not use our site.

Social website cookies

So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

 

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Cookies we use:

__ga – Google Analytics

__gat – Google Analytics

PHPSESSID – Session Cookie

woocommerce_cart_hash – Stores shopping cart data

woocommerce_items_in_cart – Stores shopping cart data

wp_woocommerce_session_ – Stores user session id for cart

 

Turning cookies off

You can switch off cookies by adjusting your browser settings to stop accepting cookies. Doing so may limit the functionality of most websites as cookies are a standard part of modern websites.

If you are concerned about spyware consider using anti-spyware software that automatically deleting cookies considered to be invasive.

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